This agreement is between you (the Customer) and Infinity Curve LLC (a limited liability company registered in Georgia, Georgian VAT ID 435437975, trading as Digital Serpents — "we", "us", "our").
1. The Service
Plain English. We design, build, host, maintain, and support a website for your business. What's included depends on the plan you pick (Starter, Growth, or Commerce). The full feature list is on our pricing page.
The Service includes the website design, build, hosting, monitoring, support, and plan-specific features as described on the pricing page effective at your sign-up date. We may change, add, or remove features with at least 30 days' notice for material changes.
2. Your account
Plain English. You need an account to use the Service. Keep your sign-in credentials private.
You must provide accurate registration information and keep it up to date. You are responsible for all activity under your account, including acts of your team members whom you have granted access.
3. Fees, billing, and taxes
Plain English. You pay a monthly (or annual) fee. A third-party payment processor handles the card transaction; we generate the invoice. Customers in Georgia have 18% VAT added. Elsewhere we are not tax-registered and do not charge tax.
The fee for your plan is displayed at sign-up and billed on a recurring basis. Card payments are processed by a third-party PCI-DSS certified payment processor (identified in our current Sub-processor list). Invoices are issued by us (Infinity Curve LLC), generated by our own billing system, in PDF with sequential numbering.
Annual billing: if you choose annual billing, you pay 10 × the monthly fee upfront for 12 months of Service (two months free).
Refunds: within the first 14 days of initial sign-up and before design starts, we refund the first month in full. Annual cancellations refund unused full months, prorated, less any discount already granted.
4. Term
Begins at sign-up. Monthly plans auto-renew monthly; annual plans auto-renew annually with a 7-day advance reminder.
5. Cancellation and termination
Plain English. Cancel any time. Monthly: 30 days' notice. Annual: we refund unused months. Your domain and content are yours to keep.
On cancellation we transfer your domain to a registrar of your choice, export your website content, and hand over design assets — without additional fee.
We may suspend or terminate for cause (uncured material breach, illegal use, risk to shared infrastructure) with a 14-day cure window for curable breaches. We may terminate without cause on 60 days' notice, with refund of prepaid unused fees.
6. Service levels
We target 99.9% monthly uptime for the hosting component, excluding planned maintenance and force majeure. Support response times (24/7):
- Starter: within 48 hours
- Growth: within 24 hours
- Commerce: within 4 hours
If we materially miss the uptime target, you may request a service credit prorated to that month's fee. Service credits are the sole remedy for uptime failures.
7. Intellectual property
Our platform, code, and reusable components remain ours. You own your business brand, your content, and the customer-specific expression of your website (including the design tailored to you). Unless you opt out, we may reference you in our portfolio and marketing — opt out any time via account preferences, email, or any team member (takes effect within 7 business days).
8. Your responsibilities
Provide accurate brief information, cooperate on approvals, keep payment info current, and comply with applicable law. Don't use the Service for malware, phishing, IP infringement, or activity that risks the shared infrastructure. "Unlimited" inclusions are subject to reasonable fair use.
9. Data protection and privacy
Our handling of personal data is governed by the Privacy Policy and Data Processing Agreement, incorporated here by reference.
10. Third-party services
The Service relies on third-party infrastructure and service providers — payment processing, hosting, database, email delivery, LLM-assisted features, and the payment and shipping integrations listed on the pricing page. The current list of sub-processors is at our Sub-processor list.
11. Warranties and disclaimers
We provide the Service with reasonable care and skill. We do not warrant specific business results (traffic, rankings, sales) or that the Service will be uninterrupted or error-free. Nothing limits consumer-protection rights that cannot be contracted out under applicable law.
Legal-style content on your site. Terms of service, privacy policy, cookie policy, and similar documents we draft for your website are provided as general-purpose starting documentation — produced by our writers with compliance input, not legal advice, and not a substitute for independent review. The optional attorney-drafted upgrade is prepared by a licensed attorney under their own engagement terms; we facilitate the process but do not assume liability for the content of either tier. You are responsible for reviewing what goes live on your site and confirming its fit for your business, industry, and jurisdiction.
12. Limitation of liability
Our total aggregate liability is capped at the fees paid by you in the 12 months preceding the event giving rise to liability. Neither party is liable for indirect, consequential, or exemplary damages, except for indemnity obligations, confidentiality breaches, death, personal injury, fraud, or liability that cannot be limited under applicable law.
13. Indemnification
You indemnify us against third-party claims arising from content you provided or your breach of §8. We indemnify you against third-party claims alleging the core platform infringes a valid IP right.
14. Changes
We may revise these Terms. Material changes get at least 30 days' notice to your account email. Non-material changes take effect on posting.
15. Force majeure
Neither party is liable for failure to perform (other than payment) caused by events outside reasonable control — acts of God, war, pandemic, widespread service outages. If the event persists beyond 60 days, either party may terminate with refund of unused fees.
16. Governing law and disputes
These Terms are governed by the laws of Georgia (the country). Informal resolution first via legal@digitalserpents.com; failing that, the courts of Tbilisi, Georgia have exclusive jurisdiction. Mandatory consumer-protection rules in your country of residence apply where they cannot be excluded by contract.
16A. US customers — arbitration & class-action waiver
Applies only to US residents and US-incorporated entities. Disputes are resolved by binding individual arbitration administered by the AAA under its Commercial / Consumer Arbitration Rules, seat in Wilmington, Delaware. Claims must be brought on an individual basis; class, collective, or representative actions are waived. Carve-outs: small-claims court, IP injunctive relief, government enforcement. You may opt out within 30 days of sign-up by written notice to legal@digitalserpents.com.
17. Miscellaneous
These Terms (with the Privacy Policy, DPA, and pricing page at sign-up) are the entire agreement. Invalid provisions are severed. Notices to us at legal@digitalserpents.com; notices to you at your account email.
18. Contact
Legal entity: Infinity Curve LLC, 76 Vazha-Pshavela Ave, Tbilisi 0186, Georgia
Georgian VAT ID: 435437975
Email: legal@digitalserpents.com